How does Pomelo Pay work?

Who can use Pomelo Pay?

All businesses can use Pomelo Pay, including limited companies, self-employed workers, sole traders, mobile businesses, freelancers and sole proprietors. Sign-up is simple and there are no upfront costs; the only cost you pay is a 1.49% flat fee on transactions. To get started, download the app and register your personal and company details. Once your details are verified you are ready to start taking payments!

How do I take payments using Pomelo Pay?

With Pomelo Pay you can take payments in-person and remotely by simply using the Pomelo Pay app. No card reader is required.

In-person (Pomelo charge)

Perfect for mobile workers such as tradespeople, hairdressers or personal trainers who want to take payments on the spot.

1. Download the Pomelo Pay app for iPhone or Android and sign up for free.
2. Open the app, enter the order amount into the keypad and generate your unique, secure QR code.
3. Your customer scans the QR code using their phone camera and pays with Apple Pay, Google Pay, or any major debit/credit card. They do not need the Pomelo Pay app or any other app to do this. They’ll receive a receipt which they can email to themselves, and you’ll receive the payment in your bank account the next working day.

Payment request

Suitable for when your customer isn’t present or you need time to calculate the bill.

1. Download the Pomelo Pay app for iPhone or Android and sign up for free.
2. Open the app, go to Payment Request and enter the amount you want to charge the customer. You can also enter a reference and pay-by-date if you like.
3. Choose how you would like to send the payment request. You can either send it by email or share it via WhatsApp or text message.
4. Your customer receives your email or message with the payment link.
5. Once your customer clicks on the link, they can easily pay the amount with Apple Pay, Google Pay, or any major debit/credit card. You’ll get an email notification as soon as it’s paid and you’ll receive the funds in your bank account the next working day.

So, I just need a smartphone to get started?

Yes! Take in-person payments using the app on your smartphone – no card readers or any dditional is equipment required. When the customer scans your QR code with their phone camera they are taken to a secure checkout portal to complete the payment, so you don’t need to share your bank details.

How soon will I get paid?

Payments take up to one working day to reach your bank account. You can view your transaction and remittance information in the Pomelo Pay app.

So what next?

Download the Pomelo Pay app and sign up with your business details. You’ll need to submit identification, such as a photo of your passport in order to pass the Know Your Customer (KYC) check. Once this is done, simply supply your bank details to the app and you are ready to start taking payments.